Detailed Flow for Opt-In and Messaging Communication on Cosmic Contact

Overview

This document outlines the detailed flow for how users can opt-in to receive communications from Cosmic Contact through various channels including our website, social media, email, and text campaigns. This will ensure compliance with regulations and provide clarity for the Twilio toll-free verification process.

1. Opt-In Process

A. Website Opt-In

  1. Consent Forms on Web Pages:
    • Location: Consent forms are embedded in landing pages, blog posts, and other relevant sections of our website.
    • Form Fields: Users provide their name, email address, and phone number.
    • Checkbox for Consent: A mandatory checkbox with wording such as “I agree to receive communications from Cosmic Contact via phone, text, email, or push notifications.”
    • Submit Button: Users must click the submit button to complete the opt-in process.

B. Social Media Opt-In

  1. Social Media Ads:
    • Platforms: Ads are run on platforms like Facebook, Instagram, LinkedIn, etc.
    • Ad Content: Ads invite users to sign up for updates, book demos, or receive special offers.
    • Lead Generation Forms: Clicking on the ad directs users to a lead generation form.
    • Form Fields: Users provide their name, email, and phone number.
    • Checkbox for Consent: Users must check a box to consent to receive communications.
    • Privacy Links: The form includes links to our Privacy Policy and Terms of Use.

C. Email Opt-In

  1. Email Campaigns:
    • Campaign Content: Emails sent to prospective customers include a call-to-action to subscribe to updates or book a demo.
    • Embedded Links: A link directs recipients to a web form where they can provide their consent.
    • Form Fields: The form requests the user’s name, email, and phone number.
    • Checkbox for Consent: Users must check a box to consent to receive communications.
    • Privacy Links: The form includes links to our Privacy Policy and Terms of Use.

D. Text Message Opt-In

  1. SMS Campaigns:
    • Initial Contact: Prospective customers may receive an initial text message inviting them to opt-in for further communications.
    • Response Mechanism: Users are prompted to reply with a keyword (e.g., “YES”) to confirm their consent.
    • Follow-Up: A confirmation message is sent, including a link to a form for further information collection.
    • Form Fields: The form requests the user’s name and email.
    • Checkbox for Consent: Users must check a box to confirm their consent to receive ongoing communications.
    • Privacy Links: The form includes links to our Privacy Policy and Terms of Use.

2. Communication Preferences Management

  • Managing Preferences: Users can manage their communication preferences at any time by visiting the Consent Opt-In Page, where they can update their contact information or opt-out of specific types of communications.

3. Sample Messaging

  • Welcome Message: “Thank you for subscribing to Cosmic Contact updates! Stay tuned for exciting offers and updates. Reply STOP to unsubscribe.”
  • Demo Invitation: “Book a demo with Cosmic Contact and discover our amazing features. Visit [link] or reply DEMO to get started.”

4. Additional Information

  • Support Contact: For any questions or concerns regarding our communications, please contact us at support@cosmic.contact.