Detailed Flow for Opt-In and Messaging Communication on Cosmic Contact
Overview
This document outlines the detailed flow for how users can opt-in to receive communications from Cosmic Contact through various channels including our website, social media, email, and text campaigns. This will ensure compliance with regulations and provide clarity for the Twilio toll-free verification process.
1. Opt-In Process
A. Website Opt-In
- Consent Forms on Web Pages:
- Location: Consent forms are embedded in landing pages, blog posts, and other relevant sections of our website.
- Form Fields: Users provide their name, email address, and phone number.
- Checkbox for Consent: A mandatory checkbox with wording such as “I agree to receive communications from Cosmic Contact via phone, text, email, or push notifications.”
- Submit Button: Users must click the submit button to complete the opt-in process.
B. Social Media Opt-In
- Social Media Ads:
- Platforms: Ads are run on platforms like Facebook, Instagram, LinkedIn, etc.
- Ad Content: Ads invite users to sign up for updates, book demos, or receive special offers.
- Lead Generation Forms: Clicking on the ad directs users to a lead generation form.
- Form Fields: Users provide their name, email, and phone number.
- Checkbox for Consent: Users must check a box to consent to receive communications.
- Privacy Links: The form includes links to our Privacy Policy and Terms of Use.
C. Email Opt-In
- Email Campaigns:
- Campaign Content: Emails sent to prospective customers include a call-to-action to subscribe to updates or book a demo.
- Embedded Links: A link directs recipients to a web form where they can provide their consent.
- Form Fields: The form requests the user’s name, email, and phone number.
- Checkbox for Consent: Users must check a box to consent to receive communications.
- Privacy Links: The form includes links to our Privacy Policy and Terms of Use.
D. Text Message Opt-In
- SMS Campaigns:
- Initial Contact: Prospective customers may receive an initial text message inviting them to opt-in for further communications.
- Response Mechanism: Users are prompted to reply with a keyword (e.g., “YES”) to confirm their consent.
- Follow-Up: A confirmation message is sent, including a link to a form for further information collection.
- Form Fields: The form requests the user’s name and email.
- Checkbox for Consent: Users must check a box to confirm their consent to receive ongoing communications.
- Privacy Links: The form includes links to our Privacy Policy and Terms of Use.
2. Communication Preferences Management
- Managing Preferences: Users can manage their communication preferences at any time by visiting the Consent Opt-In Page, where they can update their contact information or opt-out of specific types of communications.
3. Sample Messaging
- Welcome Message: “Thank you for subscribing to Cosmic Contact updates! Stay tuned for exciting offers and updates. Reply STOP to unsubscribe.”
- Demo Invitation: “Book a demo with Cosmic Contact and discover our amazing features. Visit [link] or reply DEMO to get started.”
4. Additional Information
- Support Contact: For any questions or concerns regarding our communications, please contact us at support@cosmic.contact.